A little help, when you need it
Fortune Support
Something not working as expected? Start with the help below, or get in touch. You can contact us without signing in.
Or write to gsostre@yourpodo.com
Help us understand what happened
In your email, include:
- What you were trying to do and what happened instead.
- The error message, if one appeared, and roughly when it happened.
- Your iPhone model, iOS version, and Fortune version or TestFlight build, if you know them.
A screenshot can help, but hide names, balances, transactions, and account details first. For a bank-connection issue, the bank’s name is enough to start.
Never send your bank password, Fortune PIN, Apple Account password, verification codes, or full account or card numbers. We do not need those to help you.
Sign-in & unlocking
I can’t sign in
Check your internet connection and try Sign in with Apple again. Use the same Apple Account you used when you first joined Fortune, including if you chose Hide My Email. If Apple asks you to verify your identity, complete that step in Apple’s own screen.
If the problem continues, email us with the message you see. Please don’t delete the app as a first troubleshooting step: Fortune stores your working financial records on this device and does not provide cloud restoration of them.
Face ID, Touch ID, or my PIN isn’t working
Use your Fortune PIN if biometric unlock is unavailable. If you have forgotten your PIN and already enabled Face ID or Touch ID, use that option where available. Follow any remaining-attempt warning and contact support before resetting or repeatedly guessing. Repeated failed unlocks can trigger a security reset that erases local records. Support cannot recover your PIN.
Bank connections & syncing
A bank connection won’t finish
To add a bank, open More → Manage accounts and choose the + button. During onboarding, choose Add bank account. Check your connection, follow the prompts from Plaid and your bank, and return to Fortune when the bank authorization finishes.
If you canceled a new connection, start it again when you are ready. If a bank is unavailable, keeps returning an error, or an existing connection needs attention, contact us with its name and the error message before removing saved accounts.
My balance or transactions look out of date
Open More → Manage accounts, swipe an account row to the right, and choose Sync bank when available. Check the last-sync information and any next-available time. If you see Bank history is preparing, give the bank time to provide that history and retry when available.
Each bank connection can sync once in a rolling 24-hour period; all accounts in that connection share the limit. Bank updates can be delayed, and repeated sync attempts may return the same data. Use your bank’s app or website to confirm a current balance or transaction.
I want to disconnect a bank
Removing a bank entry in Fortune clears local records; it does not itself revoke the bank connection. Manage eligible connections through Plaid Portal or your bank’s connected-app controls, or email us for help withdrawing Fortune’s access. Deleting your Fortune account also revokes Fortune’s bank connections.
Delete your Fortune account
- Open More → Settings in Fortune.
- Under Account actions, choose Delete Account.
- Review what will be removed, confirm deletion, and verify your identity with Apple when prompted.
- Keep Fortune open while deletion finishes. If interrupted, reopen it and use Continue Deletion when offered.
This revokes Fortune’s bank connections, removes your active account and associated server records, and clears app-held data on the device where deletion completes. Deletion cannot be undone. Backups, logs, and certain provider records have separate retention periods described in our Privacy Policy.
Logging out keeps local data. Uninstalling the app or resetting local data does not delete your server account or revoke bank access. Copies on another device or in backups you control need to be managed separately.
If you cannot open the app or finish deletion, email gsostre@yourpodo.com for help. We may need to verify your identity, but you do not need to keep using Fortune or accept new terms to request deletion.
Free release & billing questions
Fortune version 1 is free, with no access expiration, subscription, or payment requirement. The daily bank-sync limit still applies. You will not be charged automatically for using this release.
If you have a billing question about an earlier Fortune service billed through Stripe, email us for assistance. Deleting your Fortune account does not cancel that external billing or erase Stripe’s records. See our Terms of Use for more about this free release.
Privacy requests & feedback
For a privacy question, a request to access, correct, or delete your information, or help withdrawing a permission, email gsostre@yourpodo.com. Our Privacy Policy explains how Fortune and its service providers handle your information.
You can also send product feedback, feature ideas, or a request to leave the waitlist to the same address. There is no need to create a support account.